Complaints and Compensation Scheme

If you have a complaint about any aspect of the service you receive from LV=, please phone us quoting your reference number. Alternatively, you can write to us at: Box 2, LV=, County Gates, Bournemouth. BH1 2NF.

Making a complaint will not affect your right to take legal action. We operate a written complaints procedure in accordance with the Financial Services Authority and you may be able to refer your complaint to the Financial Ombudsman Service. Details of our complaints handling process are available on request.

We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

100% of the claim, and the maximum compensation is unlimited for death or bodily injury and up to £20,000,000 for damage to property.

100% of the first £2,000 plus 90% of the rest of the claim, and the maximum compensation is unlimited.

100% of the first £2,000 plus 90% of the rest of the claim, and the maximum compensation is unlimited.

100% of the first £35,000 of each depositor's claim.

100% of the first £2,000 and 90% of the next £33,000, so the maximum compensation is £31,700.

The actual level of compensation you receive will depend upon the basis of your claim.

Further information about compensation arrangements is available from the Financial Services Compensation Scheme, 7th Floor, Lloyds Chambers, 1 Portsoken Street, London E1 8BN.  Tel:020 7892 7300.  Fax: 020 7892 7301 or email: enquiries@fscs.org.uk.